Thank you for choosing our natural cosmetic products from India. We strive to provide you with high-quality products that enhance your beauty naturally. Our International Order Return and Refund Policy is designed to ensure a smooth and satisfactory experience for our valued customers.

Returns:

  1. Eligibility:
    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
    • Returns are accepted within 3 days from the date of delivery.
  2. Initiating a Return:
    • To initiate a return, please contact our customer support team at [email protected] with your order number, details of the product, and the reason for the return.
    • Our customer support team will guide you through the return process and provide you with a return authorization.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
    • We recommend using a trackable shipping service to ensure the safe return of the product.

Refunds:

  1. Refund Process:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  2. Refund Timing:
    • Refunds will be processed within 2 days of receiving returned items. and the timing may vary it will reflect your Account depending on your payment method and financial institution.
  3. Non-Refundable Items:
    • Unfortunately, we cannot offer refunds on certain items, including gift cards and downloadable software.

Exchanges:

  1. Product Exchanges:
    • If you received a damaged or defective product, we will gladly exchange it for the same item. Please contact us immediately with details and images of the damaged product.

Cancellations:

  1. Order Cancellations:
    • Cancellations are accepted within 24 hours of placing the order. Please contact us promptly if you wish to cancel your order.

Contact Information:

If you have any questions about our International Order Return and Refund Policy, please contact us at

  • To initiate a return, please contact our customer support team at [email protected] with your order number, details of the product, and the reason for the return.

Please note that this policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing our natural cosmetic products. We appreciate your trust in our brand.

Return Address: ANCIENT SHINE,59,3rd street,guha residency,Athipalayam,coimbatore-641110 , Customer care: +91-9489622995